Replacement & Refund Policy

1. When Replacement is Allowed

You can request a replacement if:

• Item is damaged
• Wrong item or size is delivered
• Item is missing from the kit

2. Size Exchange (Uniforms & Shoes)

• One-time size exchange is allowed
• Items must be unused, unwashed, and with original tags
• Exchange depends on stock availability
• Delivery charges (if any) may apply

3. When Refund is Given

Refunds are provided only if replacement is not possible, such as:

• Item is out of stock
• Order cancelled before dispatch
• Payment done but order not confirmed

Refunds will be credited to the original payment method.

4. No Replacement or Refund

We cannot accept requests if:

• Item is used or washed
• Request is made after 7 days
• Change due to school/class transfer
• Minor colour or design difference

5. How to Request Replacement / Exchange

Send an email to aiaayojan@gmail.com within 7 days from delivery with the following details:

Exchange Process

1. Once your request is reviewed and approved, the school will communicate a designated date and time for the exchange.
2. Parents are requested to visit the school branch at the allotted time.
3. The original product must be brought along with all tags, packaging, invoice, and accessories (if any).
4. The replacement/exchange will be processed only after verification of the product by the authorized representative.

Important Notes

• Exchange requests received after 7 days from delivery will not be accepted.
• Products that have been used, washed, altered, or damaged due to misuse will not be eligible.
• Exchanges are subject to stock availability.

6. Timelines